Welcome to the Help Center!

Below you will find answers to frequently asked questions on Learning Lab features.


What is...

A Group?
Collaborating, Learning, and Adapting (CLA)?
A “USAID Official” v. “USAID Contribution” v. ”Community Contribution” document or event?
USAID Learning Lab?
ProgramNet?

Managing my Profile

Change my privacy settings?
Request a new password if I forgot my existing password?

Contributing to the site

Share my expertise through Ask & Answer?

Working Groups

How do I create a new group?
Can I share sensitive information or resources within the group space?
How do I post a discussion question or participate in an ongoing discussion?
What is a group?
How do I update the frequency with which I receive group notifications?
My resource, discussion, or date did not appear in the group space after I hit save. What happened?
How can I upload resources to the group space?
How can I join a group?
I was accepted into the group, but when I visit the group page, it says Access Denied. What should I do?
How can I edit or delete a discussion, comment, or resource that I posted?

Working Group Facilitation

Tips on initial outreach to members
Group members aren’t receiving notifications when new resources, discussions, dates or updates are posted. How can I update this for the group?
How do we know if a Learning Lab Group is the right tool for our members?
How can I remove comments from a discussion thread?
My existing group is interested in creating subgroups. How can we do this?
What is the difference between the group manager and other facilitators?
Who do I contact if I experience technical issues with our online space?
As a group facilitator, what should I do to get the group space ready for our members?
How can I delete a resource or discussion thread added by another group member?
What kinds of usage reports can be created from the site?
How can I manage membership requests and add members?

Site help

How do I search for a library resource?
Who manages the Learning Lab site?
How do I convert files to PDF?