How Can I Engage Members of a Community of Practice to Participate?
A steady thread throughout my career has been a passion for bringing people together for relationship building and learning. One of the ways I’ve done this is to facilitate learning communities and networks (shout-out to USAID/PPL’s Reena Nadler, who I managed the CLA Community of Practice with during my time on LEARN!). Engaging members is probably the toughest part of getting a community of practice to thrive, so what has worked? Here are four tips to keep in mind.
1. Keep a finger on the pulse of member needs and interests so that activities provide clear value, and then manage programming adaptively. If the learning community meets the needs of its members (read: helps them do their work or indulges their curiosity), they will find the time to participate. Start out by inviting member feedback through one-on-one conversations, a member survey, by observing what engages participants, and/or by noting what’s going on contextually in the organization (Is it time for staff transitions? What kinds of processes or under which priority themes are members focused on?). Then plan for regular ways to check back in on topics, given that needs and interests shift over time, and on the approach to facilitating the CoP. Consider a periodic pause and reflect session or a participant poll at the close of each learning activity. Then adjust programming as needed. Also keep an ear to the ground for experience among members or other experts that can benefit the learning community, and invite them to share.
2. Focus on trust-building. Plan ways for members to get to know each another and establish trust. Some ideas include:
- For participants in different locations, connect via video when possible over just audio.
- Start remote activities with an icebreaker such as name/location/one question I have about today’s topic, by sharing a photo of "the view from my desk", a single word check-in, or My favorite (fill in the blank).
- Ask members to fill out a profile with their background, interests and current work program to circulate across the community
- Take advantage of (future) opportunities already in place for all or some members to meet face-to-face
3. Involve members in ways that incentivize them. For those members who respond to recognition or ways to establish or enhance their reputation, identify opportunities for them to share what they know with the community by authoring a blog, use case or success story, or by asking them to share their subject matter expertise during a knowledge exchange event. Where sense of purpose is the biggest motivator, rally participants around a shared goal. And if mastery (the desire to get better at something that matters) most piques a member’s interest, highlight the knowledge they will acquire through their participation in CoP activities. (For more on these incentives, see this article in the Knowledge Management for Development Journal.) Giving members a role in the delivery of an activity, such aS note taker or segment facilitator, is also engaging and can build their skills.
4. Establish a routine for community interaction. By planning a regular live video dialogue, say, the first Wednesday or every month or proposing a topic of the month for online discussion, participants begin to cultivate the habit of exchange with their peers.
Especially now, as increasingly more activities move online, what has motivated you to participate in a community of practice? For those of you facilitating learning communities, what approaches have members responded to?