Evaluation 2009/2 Knowledge Managment and Institutional Learning in Swiss Agency for Development and Cooperation (SDC)
This is a valuable resource on the evaluation of the KM and Institutional Learning (IL) at the Swiss Agency for Development and Cooperation (SDC). This evaluation presents major findings on the launching/deployment of the KM strategy, change management at the organization for effective KM and IL, and learning and adaptation from KM to feed back in to policies and procedures. The report provides adaptable recommendations on strategy and culture, processes and systems, organization and measures/metrics for better KM and IL. Relevant points to adapt can be found in the conclusion and lessons learned section.