FEVS Action Groups: One Part of OAPA's Data-Driven Adaptive Management Approach

As one of the leaders of organizational development in the Agency, the Office of Afghanistan and Pakistan Affairs (OAPA) uses Federal Employee Viewpoint Survey (FEVS) Action Groups to identify, ground-truth, solution for, and benchmark organizational and operational challenges. These Action Groups are made up of volunteers from across all hiring mechanisms, divisions, and experience level. Facilitated by the IBM Business Analysis Team, Action Group workshops are opportunities for the volunteers to co-investigate an operational challenge, and solution together to solve it. As a part of these workshops, the IBM Business Analysis Team leads the group to practice various rapid improvement and lean six sigma tools and techniques, creating opportunities to learn transferable skills, while collaborating together to adapt OAPA's organizational development to be even stronger.

These FEVS Action Groups, and the larger OAPA Organizational Development Program, have led OAPA to become one of the Agency’s strongest performers in FEVS, consistently in the top 5 USAID bureaus in 2014, 2015, and 2016.