A Proven Approach to Improve Quality of Health Services
The five-year USAID Health Service Delivery is designed to improve health outcomes for women of reproductive age and children under the age of five, including Syrian refugees living in Jordanian host communities. In partnership with the Government of Jordan/Ministry of Health (MOH) and other international and local partner organizations, the USAID Health Service Delivery works to expand access to and availability of integrated reproductive, maternal, neonatal, and child health (RMNCH+) services and improve the quality of these services.
As part of its mandate, the USAID Health Service Delivery seeks to address service delivery bottlenecks and increase access to integrated RMNCH+ services for underserved groups. Provision of health services involves many stakeholders and each one has a specific role and set of responsibilities that affect the overall continuum of care. Using a collaborative approach is the ideal method to introduce an improvement package for service delivery.
USAID Health Service Delivery aims to introduce and facilitate a quality improvement approach based on collaboration, learning and adaptation. It is laying the groundwork for a national approach through the Integrated Service Delivery Improvement Collaborative (ISDIC), which will be handed over to the Government of Jordan upon completion. This approach will ensure constant collaboration between different stakeholders, evidence-based decision making, and continuous progress. ISDIC is a dynamic, data driven approach that uses a cycle of performance-based monitoring, analysis and change implementation. This collaborative approach has proven to be effective in tackling all forms and sizes of hindrances by promoting learning by sharing and adaptive management.